Last Updated: 06/25/2024

This Privacy Policy describes how Lakay LLC ("Lakay," "we," or "us") collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our websites (collectively, the "Website") or when you otherwise interact with us, such as through our customer support channels.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect may include: Identifiers: we collect your name, shipping address, and email address. Financial Information: we engage third party payment processors to collect your payment information. Communication Information: we collect information included in your communications with us, including automated monitoring and storing of chats submitted through our Website. We may also collect any other information you choose to provide.

Information We Collect Automatically

We automatically collect the following categories of information: Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid. Internet Activity Information: we collect information about how you access our Website, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Website and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Website. Audio Information: If you call our customer service team, we may monitor and retain those conversations. Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Website and communications. These technologies help us improve our Website and communications, see which areas and features of our Website are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website.

Information We Collect from Other Sources

We obtain information from other sources. For example, we have a presence on social media platforms like Facebook, Instagram, and TikTok and the platform providers may share information about your interactions with us on those platforms. We may also collect information from data analytics providers. This information includes aggregated website traffic behavior.

Derived Information We may derive information or draw inferences about you based on the information we collect. For example, we may infer that you are interested in certain products based on your Transaction and Internet Activity Information.

USE OF INFORMATION

We use the categories of information we collect for the following business and commercial purposes: Service Delivery: we use information to provide and maintain our Website, including to process payments and authenticate your account. Communication: we use information to communicate with you about Lakay and our products, including to respond to your questions, send order updates, and send you other transactional or relationship messages. Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking "unsubscribe" in the emails) or by contacting us.

Conducting Analytics: we use information to monitor and analyze Website trends, usage, and activities, improve our Website, and generate de-identified data that we will not attempt to re-identify. Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Lakay and others, and comply with our legal and financial obligations.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at Hello@seLakay.com