SHIPPING POLICY

Shipping Fees: A shipping fee is applied at checkout based on the volume and weight of your package. We strive to offer the best possible shipping rates available.

Processing and Shipping Time: It may take 5 to 7 business days for your items to be processed, packaged, and shipped (sometimes less). THIS INCLUDES ITEMS SHIPPED VIA EXPRESS.

You will be notified if an item is backordered.

Business Days: Items will only be shipped on business days (Saturday and Sunday are not considered business days).

Address Accuracy: It is the buyer's responsibility to provide a correct shipping address. If an item is already shipped to an incorrect address provided by the buyer, Lakay will NOT be responsible for lost or stolen item(s).

Tracking Information: Once a shipping label is created with your address, you will receive an email with tracking information.

Delivery Responsibility: Once an item is shipped, Lakay will not be responsible for stolen or lost item(s).

Delivery Discrepancies: If tracking information indicates that an item has been delivered but you have not received it, please notify the SHIPPING SERVICE IMMEDIATELY.

Special Considerations for Lakay Products:

1. Perishable Items: Due to the nature of our food products, we may use expedited shipping methods for certain items to ensure freshness. Additional fees may apply.
2. Temperature-Sensitive Products: For products like our djondjon paste or pima hot chili pepper sauce, we may use insulated packaging during extreme weather conditions. This may affect shipping costs and processing times.
3. International Shipping: At this time, we only ship within the United States. International customers should contact us directly to discuss potential shipping options.
4. Bulk Orders: For large orders or orders from authorized distributors, please contact us directly to arrange shipping.
5. Shipping Restrictions: Some states or localities may have restrictions on shipping certain food products. We will notify you if this affects your order.

If you have any questions about our shipping policy or need to inquire about a shipment, please contact our customer service team at Hello@seLakay.com or submit a form via instagram. We're committed to ensuring your Lakay products reach you in perfect condition.